Patient Financial Services Representative

Work Status Details: REGULAR FULL TIME | 80.00 Hours Every Two Weeks
Shift: Days
Pay Rate Type: Hourly
Location: Onvida Support Center

Listed is the base hiring salary range offered for this position. Actual salaries may vary depending on factors, including but not limited to skills and experience. The salary range listed is just one component of the total rewards/compensation package offered to candidates.
Min = $16.00
Mid = $18.40
Max = $20.80

Summary:
The Patient Financial Service Representative administers the hospital's patient account receivables involving initial billing and follow-up on third party claims, handling of self-pay accounts, to include financial assistance and collection agency assignment, receipting, posting and preparing daily funds received, to include direct posting to computer system(s), and handling customer inquiries regarding patient account receivable.

Responsibilities:
Represents the organization and the department in a professional manner when dealing with internal and external customers; communicates detailed information both verbally and written, in a clear concise, assertive and timely manner; displays ability to influence or persuade others in a positive manner when dealing with a negative issue.

Assists patients with questions on their billed account and answers insurance questions; handles inter-departmental issues such as coding, charges issues, etc.; identifies patients with potential financial hardship and qualifies for Charity Care (with all appropriate documentation); processes employee payroll deductions; administers electronic billing and/or payment systems; performs follow-up on accounts; follows up on all correspondence received from patients, attorneys and/or third party payers and ensures all requests are completed and followed up on in a timely manner; completes reports in a timely manner; displays an understanding of third-party payer regulations; displays an understating of current ICD -9, CPT, and HCPCS codes, as they relate to billing and/or payment; documents contacts and results by completing notes in the appropriate operating system.

Projects a mature problem-solving attitude while dealing with interpersonal conflict; uses a systematic approach in solving problems while exhibiting good judgment and realistic understanding of issues.

Takes ownership when solving customer problems; listens and understands customers' needs and concerns before making decisions; works collaboratively with customers to find the best solutions to problems.

Interacts, communicates, and collaborates with team members to maximize group effectiveness; addresses issues and concerns directly with coworkers to promote mutual respect within the work unit; contributes individually and/or through teams to the ongoing improvement of work processes.

Prioritizes individual and departmental workload; handles multiple tasks simultaneously; follows up on assignments and meets deadlines; performs tasks in a timely and accurate manner.

Other duties as assigned.

Education:
Essential:
* HS DIPLOMA/GED

Other information:
REQUIRED: 0 years experience

Join us at Yuma Regional Medical Center dba Onvida Health

A career at Onvida Health is more than just a job. It’s a place to have a long and rewarding career, making a difference in the lives of those in our shared community. When you join our team, you become an integral part of a thriving community committed to improving the health and well-being of everyone in southwestern Arizona.

At Onvida Health, we believe in progress with purpose. Our commitment to innovation is matched by our dedication to kindness and integrity. We take our values seriously because we know they lead to better outcomes for our patients and a better experience for all of us. We’re looking for people who approach each day with a sense of possibility, a drive to make things better, and a commitment to kindness. If that sounds like you, you’re our kind of people.

If you’re looking for a career where innovation meets compassion, where you can grow and contribute to building a healthier tomorrow, Onvida Health is the place for you.

Life in Yuma, Arizona
Yuma, recognized by Guinness World Records as the Sunniest City on Earth, offers more than just sunshine. It’s a place where the great outdoors meets a welcoming, tight-knit community. Hike scenic trails, explore the Colorado River, or immerse yourself in local cultural festivals - all while embracing the beauty of this desert oasis. With easy access to larger cities and popular destinations, Yuma makes it easy to balance a fulfilling career with time for personal adventures and relaxation.

https://www.visityuma.com/

https://www.yumachamber.org/

Physical Requirements and working conditions for this position will be provided to you up on interview.