Patient Experience Representative

Work Status Details: TEMPORARY | 80.00 Hours Every Two Weeks
Shift: Days
Pay Rate Type: Hourly
Location: Yuma Regional Medical Ctr

Listed is the base hiring salary range offered for this position. Actual salaries may vary depending on factors, including but not limited to skills and experience. The salary range listed is just one component of the total rewards/compensation package offered to candidates.
Min = $16.00
Mid = $18.40
Max = $20.80

Summary:

The Patient Experience Representative is a healthcare professional who works to improve the overall experience of patients and their families. The PX Rep is responsible for building the internal capacity through strong engagement with staff, physicians and volunteers to improve the patient and family experience and ensure patient safety practices support a positive patient experience and best outcomes.

Responsibilities:

Works with patients and their caretakers to increase engagement and help them overcome barriers in their healthcare journey. 

Rounds on all patients to proactively address comfort care concerns Labels patient personal belongings (reduce lost items frequency) and sign-up, ipad distribution). 

Identifies needs and delivers care items. Assist with meal ordering. 

Assists with FaceTime/Skype family communication. 

Assist with low intensity mobility requests and with access to patient care technology in the room and on the unit (electronic white board, MyCare sign-up, ipad distribution). 

Delivers unit specific PX/CA instruction on improvement initiatives. 

Connects patients back with their clinicians as needed to address questions and concerns regarding clinical treatment and condition and serves as the interface between the patients and others in the healthcare system, including providers, clinics, pharmacies, etc. 

Contributes to the early stages of an innovative improvement process. 

Acts as the liaison between the clinical floor and the Care Advocates to facilitate the satisfactory resolution of patient concerns and helps inform Yuma Regional Medical Center’s clinical protocols. 

Other duties as assigned

Education:
Essential:
* HS DIPLOMA/GED

Other information:

High School Diploma 

3+ years of customer service experience 

Why Yuma Regional Medical Center?

Yuma Regional Medical Center (YRMC) is located in Yuma, AZ. Our purpose is building a healthier tomorrow. We strive by putting patients first as they are the center of every decision and action we take. YRMC is rooted in the community by living and breathing the dynamic nature of our region. Being committed to progress by constantly and consistently advancing healthcare, creating meaningful experiences and improving the lives of everyone around us.

Our Values

Bring Kindness | Achieve Together | Aspire For Better | Do The Right Thing | Lead With Optimism |

About Yuma, AZ

Named by the Guinness World Records as the Sunniest City on Earth with winters averaging temperatures of 70 degrees, sunny days and cooler nights.

Yuma, Arizona is a place to explore the great outdoors with hiking, jet skiing, boating and off-roading. Don’t forget to soak up the sun at the great Colorado River or one of Yuma’s many lakes.

Yuma is centrally located in Southwest Arizona, within a short drive to many popular attractions and destinations.

https://www.visityuma.com/

https://www.yumachamber.org/

Bring your skills to one of the sunniest places on earth - Yuma, AZ!

Physical Requirements and working conditions for this position will be provided to you up on interview.