Healthcare Experience Analyst

Work Status Details: REGULAR FULL TIME | 80.00 Hours Every Two Weeks
Shift: Days
Pay Rate Type: Annual Salary
Location: Yuma Regional Medical Ctr

Listed is the base hiring salary range offered for this position. Actual salaries may vary depending on factors, including but not limited to skills and experience. The salary range listed is just one component of the total rewards/compensation package offered to candidates.
Min = $62,613.88
Mid = $78,267.35
Max = $93,920.82

Summary:

The Experience Analyst (XA) serves as a partner with YRMC leadership to provide insight through advanced analysis and synthesis of experience data. The Analyst leads projects, consults on process improvements, and embraces innovative change solutions to address the ever-changing demands of health care. This individual facilitates multidisciplinary meetings which align organizational strategy and patient/provider/employee/family experience (i.e. Patient Experience Steering Committee). The XA manages the YRMC Patient Experience survey process, feedback channels and ensures the process meets accreditation and regulatory requirements. The Analyst makes recommendations and provides customized guidance based on the individual area’s performance.

Responsibilities:

• Compiles, edits, analyses and reports on Experience data relating to YRMC programs or activities.
• Trends, monitors, drills down, and analyzes findings to determine areas of opportunity and provides a summary of those findings.
• Leads meetings with multidisciplinary team members to support experience initiatives, explain reports, leverage strengths, gain insights, and motivate/empower employees.
• Serves as primary experience team member in managing survey and patient feedback process; including troubleshooting patient experience issues and assists in designing solutions.
• Trains and develops leaders and team members on processes and tools used to measure the patient experience.
• Performs additional duties as needed and under the direction of the Director of Digital Experience Data Management
• Assists in developing and maintaining digital tools to support the experience continuum across YRMC
• Performs other related tasks as assigned.

Minimum Requirement: 

• Bachelor's Degree
• 3+ years related experience analyzing and trending consumer behavior data in healthcare organizations or related service-oriented industries.

PREFERRED: Master's Degree and/or Certified Patient Experience Professional (CPXP)

Why Yuma Regional Medical Center?

Yuma Regional Medical Center (YRMC) is located in Yuma, AZ. Our purpose is building a healthier tomorrow. We strive by putting patients first as they are the center of every decision and action we take. YRMC is rooted in the community by living and breathing the dynamic nature of our region. Being committed to progress by constantly and consistently advancing healthcare, creating meaningful experiences and improving the lives of everyone around us.

Our Values

Bring Kindness | Achieve Together | Aspire For Better | Do The Right Thing | Lead With Optimism |

About Yuma, AZ

Named by the Guinness World Records as the Sunniest City on Earth with winters averaging temperatures of 70 degrees, sunny days and cooler nights.

Yuma, Arizona is a place to explore the great outdoors with hiking, jet skiing, boating and off-roading. Don’t forget to soak up the sun at the great Colorado River or one of Yuma’s many lakes.

Yuma is centrally located in Southwest Arizona, within a short drive to many popular attractions and destinations.

https://www.visityuma.com/

https://www.yumachamber.org/

Bring your skills to one of the sunniest places on earth - Yuma, AZ!

Physical Requirements and working conditions for this position will be provided to you up on interview.