Director Transfer Center
Work Status Details: REGULAR FULL TIME | 80.00 Hours Every Two Weeks
Shift: Days
Pay Rate Type: Annual Salary
Location: Yuma Medical Center
Listed is the base hiring salary range offered for this position. Actual salaries may vary depending on factors, including but not limited to skills and experience. The salary range listed is just one component of the total rewards/compensation package offered to candidates.
Min = $121,599.92
Mid = $158,079.94
Max = $194,559.88
Summary:
The Transfer Center Director provides operational, clinical, and administrative leadership for the Transfer Center, ensuring safe, timely, and compliant patient transfers and consult coordination across the continuum of care. This role supports Onvida Health’s mission by promoting patient-centered care, efficient access to services, and collaboration across clinical and operational teams. The Director is responsible for daily operations, staff leadership, quality outcomes, and alignment with regulatory and organizational standards.
Responsibilities:
Planning/Vision: Competency: Provides vision, forward thinking and strategic planning in a proactive manner while being open-minded and creative in establishing a strategic direction; develops through an integration of ideas of those involved, an organized strategy to achieve both short and long term objectives for the department; effectively communicates strategy to obtain commitment by the responsible individuals. Accountability: Operational & Clinical Leadership: Provides 24/7 operational oversight of the Transfer Center to ensure timely, accurate, and compliant patient transfers. Applies clinical judgment to support appropriate level-of-care decisions, patient placement, and transfer prioritization. Ensures adherence to EMTALA, CMS Conditions of Participation, state regulations, and Onvida Health policies. Serves as the escalation point for complex clinical, operational, or physician-related transfer issues.
Fiscal Management: Competency: Demonstrates a personal accountability for financial results through development of an annual budget and operational plan and management of performance based on plan; engages staff in efforts to contain costs and improve the efficiency and cost-effectiveness of services; understands the basics of health care financial management. Accountability: Establishes budget targets for department, provides oversight for the process, and holds self and other individuals accountable for compliance with annual budget plan. Identifies program or service growth opportunities and methodologies to enhance revenues. Supports budget planning, staffing models, and productivity management for the Transfer Center. Monitors resource utilization to ensure cost-effective operations. Contributes to business planning, volume forecasting, and operational reporting.
Customer Service: Competency: Exhibits unyielding commitment to providing excellent service to patients, physicians, employee and other customers; demonstrates strong communication skills through effective exchange of information with others, including written and oral communication, active listening, influencing the behavior of others and building personal rapport: communicates with others in an open and friendly manner, while simultaneously building credibility and rapport; exhibits strong interactive skills through a demonstration of respecting others' feelings, ideas and opinions. Fosters an open interchange, displays a genuine understanding and acceptance of others; demonstrates perceptivity regarding others' feelings, ideas and opinions. Accountability: Responsible for fostering a respectful and inclusive work environment and promoting Patient- and Family-Centered Care. Sets the tone for the department by clearly communicating values and expectations that shapes a positive and collaborative culture. Models appropriate behaviors and establishes standards for respectful conduct among all employees. Supports collaboration among patients, families, healthcare practitioners, and healthcare leaders in policy and program development, implementation, and evaluation; facility design; professional education; and the delivery of care. Develops best practices for capacity management and establishes processes to evaluate and improve patient throughput across the health system. Designs and implements workflows to achieve optimal patient flow organization-wide, including but not limited to length of stay, regional referral patterns, and throughput operations.
Operational Management / Quality in Everything We Do : Competency: Exhibits a commitment to operational management and completing tasks through personal initiative, persistence; demonstrates an ability to plan, organize, coordinate, prioritize, balance workload and follow through to achieve institutional and individual goals and objectives; demonstrates use of good judgments and sound decision making (common sense, intuition, data collection, analytical skills, impact evaluation, communications) to systematically address problems, define alternate solutions, negotiate and facilitate implementation of solutions; balances need for consensus and involvement with need for decisiveness and action; provides consistent and open encouragement to trying new and creative approaches, yet willing to make a decision and take a stand; contributes new ideas and new ways of thinking to improve departmental performance and services; identifies need for change and develops/accepts creative approaches and solutions; participates in performance improvement activities, and by challenging processes, eliminates inefficient/ineffective procedures and waste by collaborating with co-workers or across departments to improve processes; implements an effective and on-going program to monitor, evaluate and improve the quality of services delivered. Accountability: Collaboration & Onvida Integration Aligns operations with organizational goals and values by coordinating and integrating intra-hospital services. Ensures the division is staffed with qualified personnel and equipped with the necessary resources to deliver safe, high-quality care and achieve desired outcomes. Establishes performance standards to measure the effectiveness and efficiency of services. Partners closely with Nursing Leadership, Physicians, Case Management, Bed Management, and Executive Leadership to optimize patient flow. Serves as a liaison to external hospitals, EMS agencies, and regional transfer partners, supporting service line growth and access strategies through efficient and clinically appropriate transfer coordination. Models Onvida Health values and fosters a culture of collaboration, accountability, and respect.
System Thinking: Competency: Comprehends how individual actions contribute to the overall good of the institution; understands and is able to communicate how individual and department goals overlap with YRMC and YRMG goals; demonstrates commitment for the good of the organization while maintaining congruence with commitment to the department; recognizes and uses information about organizational climate and key individuals to accomplish legitimate organizational goals; maintains awareness of the importance of timing, politics and group processes in managing change; in-depth collaboration in hospital based physician services; balances department needs, YRMG needs, and the hospital needs and can reconcile them without sacrificing the critical needs of either. Accountability Technology & Systems Management Oversees utilization and optimization of transfer center platforms, call management systems, and EHR integration. Collaborates with IT, Informatics, and Clinical Systems teams to resolve issues and implement enhancements. Ensures staff proficiency with required systems and workflows
Human Resources Management: Competency: Is proactively involved in monitoring staffing needs and is responsible for engaging in recruiting and retention strategies; Develops others through setting clear expectations, mentoring and coaching, and holding others accountable for results; Utilizing work force analysis, identifies required competencies needed for effective management of human resources and is able to identify short and long-term staffing needs; conducts oneself in an honest, credible, trustworthy manner consistent with YRMC's values; demonstrates an integration of values, beliefs, attitudes and behaviors through an acceptance of responsibility and accountability for individual's own actions. Accountability: Ensures that the work force has the necessary skills to accomplish the work required to achieve the objectives of the department. Partners with Human Resources to develop long-term human resource plans, anticipating future needs and developing employees able to meet those challenges. Fosters an open working environment for easy access to express ideas and concerns. Demonstrates and expects open communications. Promotes an environment that is open and collaborative while keeping the team focused on a common goal. Builds rapport, encourages teamwork, creates an environment where employees may feel empowered.
Community: Competency: Leverages the unique system capabilities (hospital and community providers) to increase value for external and internal customers and eliminate barriers to care; participates in community involvement; champions community involvement in the department and throughout the organization; promotes and encourages community involvement throughout the department and throughout the organization. Accountability: Promote and encourage community involvement throughout the department. Incorporate community goals in overall departmental goals. Demonstrate involvement in community events and hospital partnerships. Maintains appropriate continued education as it relates to the role. Measures progress towards organizational goals, collaborating with strategy and business development, marketing, and physician specialty groups to ensure resource availability service alignment of community needs.
Other duties as assigned
Credentials:
Essential:
* BASIC LIFE SUPPORT (BLS)
* REGISTERED NURSE (RN)
Education:
Essential:
* BACHELOR'S DEGREE
Other information:
Minimum Requirements:
Bachelor’s degree: Preferred : Masters
AZ RN License
BLS
5 + years of experience of Operations Experience and 3+ years of supervisory experience
Join us at Yuma Regional Medical Center dba Onvida Health
A career at Onvida Health is more than just a job. It’s a place to have a long and rewarding career, making a difference in the lives of those in our shared community. When you join our team, you become an integral part of a thriving community committed to improving the health and well-being of everyone in southwestern Arizona.
At Onvida Health, we believe in progress with purpose. Our commitment to innovation is matched by our dedication to kindness and integrity. We take our values seriously because we know they lead to better outcomes for our patients and a better experience for all of us. We’re looking for people who approach each day with a sense of possibility, a drive to make things better, and a commitment to kindness. If that sounds like you, you’re our kind of people.
If you’re looking for a career where innovation meets compassion, where you can grow and contribute to building a healthier tomorrow, Onvida Health is the place for you.
Life in Yuma, Arizona
Yuma, recognized by Guinness World Records as the Sunniest City on Earth, offers more than just sunshine. It’s a place where the great outdoors meets a welcoming, tight-knit community. Hike scenic trails, explore the Colorado River, or immerse yourself in local cultural festivals – all while embracing the beauty of this desert oasis. With easy access to larger cities and popular destinations, Yuma makes it easy to balance a fulfilling career with time for personal adventures and relaxation.
Physical Requirements and working conditions for this position will be provided to you up on interview.