Director IT Network and Unified Communications
Work Status Details: REGULAR FULL TIME | 80.00 Hours Every Two Weeks
Shift: Days
Pay Rate Type: Annual Salary
Location: Corporate Center
Listed is the base hiring salary range offered for this position. Actual salaries may vary depending on factors, including but not limited to skills and experience. The salary range listed is just one component of the total rewards/compensation package offered to candidates.
Min = $120,799.72
Mid = $157,039.64
Max = $193,279.55
Summary:
The Director of Network and Telecom is responsible for the strategic direction, implementation, and operational oversight of Onvida Health’s enterprise-wide network and voice infrastructure. This includes the design, deployment, and support of HPE/Aruba-based networking and Avaya telephony systems. The role ensures that infrastructure services are reliable, scalable, secure, and compliant with healthcare regulations. The position also leads a technical team, manages vendor relationships, and collaborates across departments to support clinical and operational initiatives.
Responsibilities:
1. Planning/Vision
Competency: a) Provides vision, forward thinking and strategic planning in a proactive manner while being open-minded and creative in establishing a strategic direction. b) Develops through an integration of ideas of those involved, an organized strategy to achieve both short and long term objectives for the department. Effectively communicates strategy to obtain commitment by the responsible individuals.
Accountability: Leads the strategic planning process for the respective department. As plans are developed, these plans and objectives are integrated within the plans of the medical center. The incumbent works with others in leadership as well as physicians to identify and evaluate programs and emerging technologies. Leads the planning and strategic direction of the network and telecom function across Onvida Health, ensuring alignment with broader organizational IT goals. Evaluates emerging technologies in networking and communications to maintain a secure and scalable infrastructure. Partners with stakeholders to align infrastructure initiatives with current and future needs, including care delivery innovation and digital transformation.
2. Fiscal Management
Competency: a) Demonstrates a personal accountability for financial results through development of an annual budget and operational plan and management of performance based on plan. b) Engages staff in efforts to contain costs and improve the efficiency and cost-effectiveness of services. Understands the basics of health care financial management.
Accountability: Establishes budget targets for department, provides oversight for the process, and holds self and other individuals accountable for compliance with annual budget plan. Identifies program or service growth opportunities and methodologies to enhance revenues. Able to manage to a volume adjusted budget. Develops and manages annual operating and capital budgets for network and telecom infrastructure. Analyzes total cost of ownership for major platforms (e.g., HPE/Aruba, Avaya) and ensures alignment with strategic and financial objectives. Tracks and reports on performance to budget; identifies opportunities for savings and vendor optimization.
3. Customer Service
Competency: a) Exhibits unyielding commitment to providing excellent service to patients, physicians, employees and other customers. b) Demonstrates strong communication skills through effective exchange of information with others, including written and oral communication, active listening, influencing the behavior of others and building personal rapport. c) Communicates with others in an open and friendly manner, while simultaneously building credibility and rapport. d) Exhibits strong interactive skills through a demonstration of respecting others’ feelings, ideas and opinions; fosters an open interchange, displays a genuine understanding and acceptance of others. Demonstrates perceptivity regarding others’ feelings, ideas and opinions.
Accountability: Responsible for assuring a respectful work environment. Promotes Patient & Family Centered Care. Sets the tone in the department by communicating values and attitudes that will significantly shape the culture of the group. Models appropriate behaviors and values; sets expectations for respectful behavior with all employees. Supports collaboration between patients, families, health care practitioners, and health care leaders in policy and program development, implementation, and evaluation; in facility design; professional education, and delivery of care. Ensures high levels of service availability and responsiveness for networking and telephony across all clinical and business areas. Establishes service level expectations and monitors operational performance. Models professional, collaborative, and responsive communication across all levels of staff and leadership.
4. Operational Management / Quality in Everything We Do
Competency: a) Exhibits a commitment to operational management and completing tasks through personal initiative, persistence. Demonstrates an ability to plan, organize, coordinate, prioritize, balance workload and follow through to achieve institutional and individual goals and objectives. b) Demonstrates use of good judgments and sound decision making (common sense, intuition, data collection, analytical skills, impact evaluation, communications) to systematically address problems, define alternate solutions, negotiate and facilitate implementation of solutions. c) Able to balance need for consensus and involvement with need for decisiveness and action. Provides consistent and open encouragement to trying new and creative approaches, yet willing to make a decision and take a stand.
- Contributes new ideas and new ways of thinking to improve departmental performance and services.
- Identifies need for change and develops/accepts creative approaches and solutions.
- Participates in performance improvement activities, and by challenging processes, eliminates inefficient/ineffective procedures and waste by collaborating with co-workers or across departments to improve processes.
- Implements an effective and on-going program to monitor, evaluate and improve the quality of services delivered.
Accountability: With the assistance of direct reports, develops processes and procedures which are effective, efficient and aligned with organizational goals and values. Responsible for coordinating and integrating intra-hospital services. Ensures division has qualified staff and needed resources in order to deliver safe quality care and outcomes. Establishes performance standards with which to measure effectiveness and efficiency of services. Oversees the design, implementation, and documentation of network and voice systems with an emphasis on high availability, security, and compliance. Implements structured monitoring, incident response, and problem management processes. Leads risk mitigation efforts and ensures compliance with HIPAA and cybersecurity policies.
- System Thinking
Competency: a) Ability to see how individual actions contribute to the overall good of the institution. Understands and is able to communicate how individual and department goals overlap with YRMC’s goals. b) Demonstrates commitment for the good of the organization while maintaining congruence with commitment to the department. c) Able to recognize and use information about organizational climate and key individuals to accomplish legitimate organizational goals. d) Aware of the importance of timing, politics and group processes in managing change. e) Able to balance department needs with the hospital needs. Skillful at reconciling the two without sacrificing the critical needs of either.
Accountability: Works collaboratively with a variety of key stakeholders to achieve team, department and YRMC’s goals. Coordinates with other technology leaders to ensure that network and telecom strategies align with enterprise architecture, application delivery, and endpoint management. Understands the interdependencies between clinical applications, infrastructure services, and end-user experience. Partners across departments to ensure system-wide goals are met.
6. Human Resources Management
Competency: a) Able to develop others through setting clear expectations, mentoring and coaching, and holding others accountable for results. b) Utilizing work force analysis, identifies required competencies needed for effective management of human resources and is able to identify short and long-term staffing needs, c) Conducts oneself in an honest, credible, trustworthy manner consistent with YRMC’s values. Demonstrates an integration of values, beliefs, attitudes and behaviors through an acceptance of responsibility and accountability for individual’s own actions.
Accountability: Ensures that the work force has the necessary skills to accomplish the work required to achieve the objectives of the department. Partners with Human Resources to develop long-term human resource plans, anticipating future needs and developing employees able to meet those challenges. Fosters an open working environment for easy access to express ideas and concerns. Demonstrates and expects open communications. Promotes an environment that is open and collaborative while keeping the team focused on a common goal. Builds rapport, encourages teamwork, creates an environment where employees may feel empowered. Supervises network and telecom staff including engineers and support technicians. Responsible for performance management, skill development, and team structure. Creates a collaborative environment that fosters accountability, innovation, and professional growth.
7. Community
Competency: a) Leverage the unique system capabilities (hospital and community providers) to increase value for external and internal customers and eliminate barriers to care. b) Participate in community involvement. c) Champion community involvement in the department and throughout the organization.
Accountability: Promote and encourage community involvement throughout the department. Incorporate community goals in overall departmental goals. Demonstrate involvement in community events and hospital partnerships. Maintains appropriate continued education as it relates to the role. Engages with internal and external partners to ensure the network and telephony infrastructure supports telehealth, remote work, and outreach programs. Represents the department in community partnerships or vendor forums where appropriate. Maintains industry engagement and relevant continuing education.
8. Accountability: Manages telecommunications carrier relationships and contract negotiations. Oversees network design for new sites and expansions, ensuring successful integrations and timely execution of infrastructure requirements.
Other information:
Minimum Requirements
Bachelor’s degree in Information Technology, Computer Science, or related field. The degree may be substituted for significant years of experience.
10+ years of progressive IT infrastructure experience
5+ years of leadership experience in network and telecom systems
Join us at Yuma Regional Medical Center dba Onvida Health
A career at Onvida Health is more than just a job. It’s a place to have a long and rewarding career, making a difference in the lives of those in our shared community. When you join our team, you become an integral part of a thriving community committed to improving the health and well-being of everyone in southwestern Arizona.
At Onvida Health, we believe in progress with purpose. Our commitment to innovation is matched by our dedication to kindness and integrity. We take our values seriously because we know they lead to better outcomes for our patients and a better experience for all of us. We’re looking for people who approach each day with a sense of possibility, a drive to make things better, and a commitment to kindness. If that sounds like you, you’re our kind of people.
If you’re looking for a career where innovation meets compassion, where you can grow and contribute to building a healthier tomorrow, Onvida Health is the place for you.
Life in Yuma, Arizona
Yuma, recognized by Guinness World Records as the Sunniest City on Earth, offers more than just sunshine. It’s a place where the great outdoors meets a welcoming, tight-knit community. Hike scenic trails, explore the Colorado River, or immerse yourself in local cultural festivals – all while embracing the beauty of this desert oasis. With easy access to larger cities and popular destinations, Yuma makes it easy to balance a fulfilling career with time for personal adventures and relaxation.
Physical Requirements and working conditions for this position will be provided to you up on interview.